1. If you forgot your password or username, or you can’t get verification
codes, follow these steps to recover your Google Account. That way, you can
use services like Gmail, Photos, and Google Play.
2. Forgot your password follow the steps to recover your Google Account or Gmail.You'll be asked some questions to confirm it's your account. Answer as best
you can.
3. If you have trouble, try the tips to complete account recovery steps which
are as follows :-
Tips to complete account recovery steps
- If you can't sign in, follow these steps to increase your chances of getting
back into your Google Account:
Then Go to the Account recovery page.
As you complete the steps, use as many of the tips below as you can.
-If you already tried to recover your account and got a "Google couldn't
verify this account belongs to you" message, you can try again.
Answer as many questions as possible
Try not to skip questions. If you're unsure of an answer, take your best guess
rather than moving on to another question.Ways to use a familiar device and location if possible:
1. Use a computer, phone, or tablet where you frequently sign in with
2. Use the same browser (like Chrome , Linux,Nokia or Safari) that you usually
do
3. Be in a location where you usually sign in, like at home or at work
4. Be exact with passwords & answers to security questions
5. Details matter, so avoid typos and pay attention to uppercase and lowercase
letters.
Passwords
-If you're asked for the last password you remember, enter the most recent one
you remember.
-If you don't remember (recall) your last password:Use a previous one that you
do remember. As more as recent it was, the better.
-If you can't confidently recalled any previous passwords: Take your best
guess of the password.
Answers to security questions
-If you're asked a security question and you don't remember the answer: Take
your best guess.
Know the answer but didn't recover your account on your first try: Consider a
different variation of the answer. For example, try "NG" instead of "Nigeria".
Enter an email connected to your account
-If you're asked to enter an email address you can check now, enter one that
you've added to your account.
this are some of the examples
1. A recovery email address helps you get back in and is where we send you
security notifications.
2. An alternate email address is one you can use to sign in.
3. A contact email address is where you get information about most Google
services you use.
How to Added helpful details.
- If you're asked why you can't access your account, include helpful details.
Some examples are:
1. You're traveling.
2. You get a specific error message.
3.You think your account was compromised because of malware or another reason.
4. You changed your password last week and can't remember it.
- If your description matches the information we have, this similarity can
help your case.
Check your spam folder for a message
Important: Google never asks for your password over email, phone call, or
message.
Only enter your password at this site http://accounts.google.com
- If you expected an email from our team but can't find it, check your spam or
junk folder for an email titled "Your Google support inquiry".
Still can't get in? Consider creating a replacement Google Account
- Reset your password when prompted. Choose a strong password that you haven't
already used with this account.
Ways to Create a strong password and more secure account.A secure password and updated recovery info help protect your Google Account.
Steps
Create a strong password
A strong password helps you:
Keep your personal info safe
Protect your emails, files, and other content Prevent someone else from
getting in to your account
Meet password requirements
Your password can be any combination of letters, numbers, and symbols
(ASCII-standard characters only). Accents and accented characters aren't
supported.You can't use a password that:Is particularly weak. Example: "password123"
You've used before on your account
Starts or ends with a blank space
A strong password can be memorable to you but nearly impossible for someone
else to guess.Then follow these tips to create your own.
examples of strong password:
@#&$1143, s@#+(-are
How to Create a replacement Google Account
- If you can't sign in to your Google Account, go to the Account support page.
As you complete the steps, follow these tips to increase your chances of
getting back in to your account.
-If you still can't get into your account, create a new one.
Why can't I get into my old account?
Google couldn't be sure that you're the owner. To keep accounts safe, Google
can't give access to them if we can't confirm who the owner is.
When you answer recovery questions, follow these tips.
I want to close my lost account
Accounts can't be closed unless the owner signs in.
Create a new Google Account
Go to the create Google Account page.
Choose a new username: Usernames aren't recycled, so your old email address
isn't available. Create a similar email address by adding a small variation,
like a number on the end of your username.
Add recovery options: If you forget your password in the future, you'll get
help signing back in.
How to Add recovery information and keep it updated
- If you add a backup phone number or email address, you can get help when
signing in to your account. If you ever change your phone number or close your
old email address, be sure to update your recovery info.
Add or update your recovery phone
Add or update your recovery email
If you change your backup email address, forward email from your old backup
email.
Learn more about setting up recovery info.Make your account more secure
- If you see any suspicious activity in the future, follow these tips to make
your account more secure.Let a password manager remember your password You can use your browser or other tools to remember your passwords.
Save passwords on Chrome
Remember passwords in Firefox
Manage passwords on Macs
Purchase and install password manager software
How to Update your contacts
Let your family, friends, and other contacts know that you have a new email
address.Get your old documents or photos Contact your family, friends, or colleagues about any documents or photos you
shared with them. Ask them to share the following items with your new Google
Account:
Share files from Google Drive
Share photos & videos in Google Photos
Forward important emails
- If you have photos on your phone or camera, back photos up to your new
account.
Forgot the email address you use to sign in To find your username. You’ll need
to know:
A phone number or the recovery email address for the account
The full name on your account
Follow the instructions to confirm it’s your account.
You’ll see a list of usernames that match your account.
Someone else is using your account
If you think someone is using your Google Account without your permission,
follow the steps to recover a hacked or hijacked Google Account or Gmail.
Can’t sign in for another reason
If you have another problem, get help signing in.Create a new account
- If you can’t sign in, try these tips for account recovery.
- If you still can’t recover your account, you can create a new Google Account
Avoid account & password recovery services For your security, you can't call Google for help to sign into your account.
We don’t work with any service that claims to provide account or password
support. Do not give out your passwords or verification codes.
Thanks for reading
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